These utilities are used by technical support to diagnose a wide variety of issues. If you have been directed here by technical support, follow the instructions for your specific operating system below, then reply with the resulting saved file as requested.


DirectX and dxdiag (Windows)

DirectX Diagnostics is a utility designed to display the specifications of the machine's hardware.



Windows XP:


1) Click Start > Run


dxdiag-xp1.jpeg


2) Type dxdiag

3) Press Enter

4) In the DirectX Diagnostic Tool window, click "Save All Information"

5) Save the text file to your desktop


Windows Vista/ Windows 7:


1) Click on the Start Menu

2) In the Search bar, type dxdiag

dxdiag-win7.jpeg


3) Press Enter

4) In the DirectX Diagnostic Tool window, click "Save All Information"

5) Save the text file to your desktop



Windows 8:


1) Move your cursor to the very top right of the screen to activate the Charm Bar

2) Click on the Search icon

3) Type dxdiag in the Search bar, making sure to search Apps

charm bar-search.png


4) Press Enter

dxdiag search.png


5) In the DirectX Diagnostic Tool window, click "Save All Information"

6) Save the text file to your desktop 


Windows 10:

1) in the search bar at the bottom left, type "dxdiag"

dxdiag win10.png

2) Press Enter or click dxdiag at the top of the search box.

3) In the DirectX Diagnostic Tool window, click "Save All Information"

4) Save the text file to your desktop 


System Profiler (Mac OS X):


1) Click the Apple icon at the top left of your screen

2) Click "About This Mac"

SystemInfoMac.png


3) Click "More Info" (On OSX 10.7 and later, you will then need to click "System Report" as well)

4) When the System Profiler utility opens, go to File > Save As

SystemProfilerSave.png


5) Save the file to your desktop, DO NOT change the format to RTF.